Return & Refund Policy

Thank you for supporting Sudzona Soapery. Each item is handcrafted in small batches, and we take great pride in the care and attention that goes into every product. Because our products are personal-care items, we are unable to accept returns once an order has been delivered.

However, your satisfaction matters. Please read the policy below for how we handle issues, replacements, and refunds when appropriate.

---

Returns

Due to the nature of skincare and bath products, returns are not accepted for safety and hygiene reasons.

---

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of delivery at sudzonasoapery@gmail.com.
Include:

• Your order number

• A description of the issue

• Clear photos of the item(s) and packaging

We will replace the item or offer a refund when appropriate.

---

Order Issues & Concerns

If there is a problem with your order or you are not satisfied with your experience, reach out to us within 7 days of delivery. We’ll work with you to find a solution.

---

Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet shipped. Once an order is in transit, it cannot be canceled.

---

Exchanges

We do not offer exchanges at this time.

---

Allergy & Sensitivity Disclaimer

Our products contain natural ingredients, oils, butters, botanicals, and fragrance/essential oils.
Please review all ingredients prior to purchase and perform a patch test before use.
Sudzona Soapery is not responsible for reactions or sensitivities to products.

---

Non-Refundable Items

• Digital products

• Custom orders

• Gift cards

---

Questions?

For assistance, contact us anytime at sudzonasoapery@gmail.com
We’re here to help.